How do I return an item?

Please contact customer service for more information on returning an item. Thank you.

Refund/Return Policy:


Original sales receipt must accompany returns.


We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • -without showing signs of wear or damage in any way
  • -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • -must not be a special order or a custom order
  • -unless noted that it cannot be returned or has a different return  policy time period other than that 7 days noted in that item's  particular item description.


If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.


Refunds are contingent upon inspection of item(s) once we receive it.


No refunds will be given for "live" grass or shipping cost. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.


Customer is responsible for all shipping costs if seller is not at fault.


Ship Returned Product to:
Porch Potty.com
2320 Shasta Way, Unit H
Simi Valley, CA 93065
Customer Service:  877-787-7339

Once your Porch Potty has been accepted by UPS, the United States Postal Service, or for international customers by Bongo International, it is considered shipped. At that time, we will not be able to cancel your order and Porch Potty Return Policies will apply.